1Free / official
EU: approved dispute-resolution bodies
Use it for
Find an approved ADR body in the seller's country when direct negotiation fails.
Open official service Answers stay in your browser
EU consumer-rights action planner
Something went wrong?
Get a concrete route.
Check the likely rule, see what evidence matters, generate a formal notice, and open the right official complaint service for your case.
No account Answers are not stored Official rules reviewed 26 Aug 2026
01
A few details change the legal route
Build your case
Includes goods that fail, differ from the description, or lack promised updates.
Optional. In Portugal, the special 30-day rule depends on when the fault appeared after delivery.
02
Your action file
What to collect before complaining
01
Receipt, invoice or order confirmation
02
Photos/video and the date the fault first appeared
03
Serial number and product description
04
All seller messages in date order
05
Repair reports, collection receipts and failed-solution evidence
Personalised escalation
Use these places—not a generic contact form.
Start with the seller in writing. If that fails, use the routes below in order; each card explains what it can actually do.
Practical guides
Detailed answers to common consumer problems
Country-specific information, official sources and a direct route into the checker.
Produto com defeito: garantia, reparação, substituição e reembolso
Saiba quanto dura a garantia em Portugal, quem tem de provar o defeito e quando pode exigir substituição, redução do preço ou reembolso.
Ler guiaCompra online não entregue ou atrasada: o que fazer
Veja quando pode exigir a entrega, dar um prazo adicional, cancelar a compra e pedir reembolso por uma encomenda atrasada em Portugal.
Ler guiaLivro de Reclamações online: como reclamar e o que acontece depois
Prepare uma reclamação eficaz no Livro de Reclamações Eletrónico, saiba o que incluir e quando avançar para arbitragem de consumo.
Ler guiaProducto defectuoso: garantía, reparación, sustitución y reembolso
Comprueba cuánto dura la garantía legal en España y cuándo puedes pedir reparación, sustitución, rebaja del precio o resolución del contrato.
Leer guíaPedido no entregado o con retraso: derechos y reclamación
Aprende cuándo exigir la entrega, conceder un plazo adicional, cancelar el pedido y reclamar el reembolso en España.
Leer guíaHoja de reclamaciones: cómo solicitarla, rellenarla y presentarla
Prepara una hoja de reclamaciones útil, reúne pruebas y localiza la OMIC, autoridad autonómica o arbitraje de consumo adecuado.
Leer guía03
Formal notice generator
Send a claim that preserves the important facts.
The text adapts to the problem, country, stage and remedy. It stays on this device.
The 10-working-day response request is practical, not a fabricated statutory deadline.
Ready to copy
Subject: Formal consumer claim — [product/service] Dear [company name], I am notifying you of the following issue concerning the transaction dated [date]: [description of the problem] I request repair, free of charge and within the applicable statutory or reasonable period. Please confirm the solution and implementation date in writing within 10 working days. This requested response period does not replace any statutory deadline. If no adequate solution is provided, I will retain this notice for an official complaint, ADR, ECC-Net assistance or the competent court. Yours faithfully, [name] [contact details]
How the result was calculated
Deadlines and remedy order, in plain language.
Every rule and escalation route links to a public authority. The former EU ODR platform is not suggested because it closed on 20 July 2025.